Terms of Sale

MANOR Living – Terms and Conditions

1. Introduction

Welcome to MANOR Living. These Terms and Conditions outline the terms of shopping with us. By accessing or using any part of our website, you agree to follow them. If you do not agree with any part of the Terms, please do not use our website.

This agreement is concluded between Manor Living d.o.o. (hereinafter: the Seller) and the user/customer (hereinafter: the Buyer).

These Terms and Conditions determine the procedure for ordering, payment, delivery, and reclamation of products offered on the website manorliving.shop. The website may be used for personal use without any fees, in accordance with these Terms and Conditions.

The Seller is Manor Living d.o.o., while the Buyer is any visitor to the website who completes an electronic order, submits it to the Seller, and makes payment via credit card or cash on delivery.

2. Definitions

For the purposes of these Terms:

  • Website / Web Shop – the online store operated by MANOR Living.
  • Customer / User – any person who accesses, browses, or purchases products from the website.
  • Cart – a collection of products selected by the customer prior to completing an order.
  • Order – a confirmed purchase request submitted through the website.

3. Eligibility and Use of Website

  • By using this website, you confirm that you are at least 18 years old or accessing the website under supervision of a parent or legal guardian.
  • The website is intended for customers located within Montenegro unless otherwise specified.
  • You are responsible for providing your own device, internet connection, and any associated costs.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if misuse of the website is suspected.

4. Product Information

  • While we aim to accurately display products, slight variations (such as colour, texture, or dimensions) may occur due to screen settings, photography, or manufacturing tolerances.
  • Product descriptions, dimensions, and specifications are informative and may be updated without prior notice.
  • Prices include applicable taxes unless stated otherwise.

5. Ordering Process

  • A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order.
  • Orders are confirmed via email after checkout.
  • The customer orders the product or products via the electronic order form.
  • Goods are ordered electronically, by clicking on a specific product and storing it in the cart.
  • Adding a product to the cart does not reserve the item.
  • All prices are expressed in Montenegrin national currency, euro (€) with included VAT. 
  • The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.
  • We reserve the right to cancel or refuse any order due to:
  • stock unavailability
  • pricing errors
  • suspected fraud
  • incorrect customer information

If a product becomes unavailable after purchase, you will be notified and refunded.

6. Account Registration

  • You may place orders with or without creating an account.
  • Registered users may access additional features.
  • You are responsible for maintaining the confidentiality of your login information.

7. Payment Terms

  • Payments are processed securely through third-party payment gateways.
  • We accept approved debit/credit cards and other payment methods displayed at checkout.
  • Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa.
  • Card details are never stored on our servers.
  • All payments are processed in EUR (€).

Card payments are processed in cooperation with Monri and Hipotekarna Banka AD and are carried out in a secure and certified manner through the Monri Payment Gateway, by simply entering the payment card details.”

In the event of a product return and refund to a customer who previously paid using one of the payment cards, partially or in full, regardless of the reason for the return, Manor Living d.o.o. is obligated to process the refund exclusively via VISA and MASTERCARD payment cards, meaning that the bank will, at the seller’s request, refund the funds to the cardholder’s account.

8. Payment Security

Confidentiality of your information is protected and secured using the latest TLS encryption. Web payment pages are secured by Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data encoding process that prevents unauthorized access during data transfer.

This ensures secure data transmission and prevents unauthorized access during communication between the user and the Monri WebPay Payment Gateway, and vice versa.

The Monri WebPay Payment Gateway and financial institutions exchange data via a virtual private network (VPN), which is also protected against unauthorized access.

Monri Payments is a PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by the merchant and are not accessible to unauthorized personnel.

The webshop uses the 3D Secure security protocol, which provides extra user authentication during online card payments, ensuring a higher level of protection and transaction security through your bank’s system.

9. Currency conversion

All payments will be affected in EUR. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations (VISA/Mastercard exchange rates apply).

10. Shipping and Delivery

  • Ordered products are packaged in a manner that ensures they are protected from damage during normal handling and transportation. Upon receipt of the shipment, the buyer is obliged to inspect the condition of the package, and in case of any visible damage, immediately notify and present the issue to the delivery person (employee of the delivery company). The seller disclaims all liability for damage that may occur during the delivery process.
  • If the buyer does not receive the goods, or a delivery notice, within the expected delivery period after dispatch, the buyer has the right to contact the seller in order for appropriate action to be taken to locate the shipment or arrange a replacement delivery.
  • If the buyer refuses to accept the ordered goods without a valid reason, the seller reserves the right to request reimbursement of all costs related to delivery.
  • The seller is obliged to dispatch the shipment upon receipt of confirmation of a successfully completed online transaction. Upon receiving this confirmation, the seller will send the shipment within 5 (five) working days.
  • Once the courier (delivery company) has received the shipment from the seller, the seller is no longer responsible for the further delivery process, including any delays, loss, or issues that may arise during transport and final delivery.
  • Customers must provide accurate delivery information.
  • Delivery is possible only in Montenegro and is free of charge

11. Returns and Refunds

Returns are governed by our Return & Refund Policy available on our website.

In the case of returning goods and refunding funds to a customer who previously paid by payment card, partially or in full, regardless of the reason for the return, Manor Living doo is obliged to issue refunds exclusively via VISA and MASTERCARD cards. This means that, upon the merchant’s request, the bank will process the refund to the cardholder’s account.

Chargebacks may be initiated within 120 days from the transaction date, in accordance with the rules of VISA and Mastercard payment networks. Chargeback procedures are separate from the merchant refund process.

12. Website Availability

We do not guarantee uninterrupted or error-free operation of the website. Access may be temporarily restricted for maintenance or technical reasons.

13. Third-Party Links

We are not responsible for the content or practices of third-party websites linked from our site.

14. User Content (Reviews & Comments)

By posting content, you confirm it is lawful, accurate, and not offensive. We may remove any content at our discretion.

15. Limitation of Liability

To the maximum extent permitted by law, MANOR Living is not liable for indirect or consequential damages. Liability is limited to the purchase price of the product.

16. Data Protection

Personal data is processed in accordance with our Privacy Policy and GDPR principles.

16.1. Personal data gathering and protection statement

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information is strictly guarded and are available only to the employees who need that information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

17. Promotional Messages

We may send order notifications and service emails. Marketing messages are sent only with your consent and you may unsubscribe at any time.

18. Copyright protection

All rights of the publisher and the holder of the program on the recorded and printed work are reserved. The publisher is Manor Living d.o.o. The buyer is obligated not to unauthorizedly reproduce, perform, use for broadcasting purposes, and sell the seller’s products or any part of these products.

19. General

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will apply to the use of the Manorliving.shop website. Continued use of the website after updates are published constitutes acceptance of the revised Terms.

The buyer is responsible for ensuring that all information provided during the purchase process is accurate and complete.

The services provided by manorliving.shop do not include the costs of the equipment or services required to access and use the website, including but not limited to devices, internet connection, or data usage. We are not responsible for any telephone charges, internet costs, or other expenses that may arise from accessing or using our website.

While we strive to provide the best possible service and user experience, we do not guarantee that the services on manorliving.shop will fully meet your requirements or that the website will be free from errors or interruptions.

In the event of any technical error or issue, please email us at living@manor-montenegro.com so that we can resolve the matter as quickly as possible.

20. Contact Information

Email: living@manor-montenegro.com
Phone: +382 69 885 995
Address: Ulica Blaza Jovanovica br. 1, Boka Place, Porto Montenegro, 85320 Tivat, Montenegro