Privacy Policy

1. Introduction

At MANOR Living, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in line with the General Data Protection Regulation (GDPR) and the laws of Montenegro.

2. Data We Collect

We only gather information that we need. We may collect:

  • Name and surname
  • Email address
  • Phone number
  • Billing and delivery address
  • Order history
  • IP address and device information
  • Website usage data
  • Marketing preferences

Payment card details are processed by certified payment providers and are never stored by us.

3. Legal Basis

We process data based on:

  • Contract performance (orders & delivery)
  • Legal obligation (accounting)
  • Legitimate interest (support & security)
  • Consent (marketing & analytics)

4. How We Use Data

Each piece of data serves a specific purpose. We use it to:

  • Process orders and deliveries
  • Provide customer support
  • Improve our website
  • Prevent fraud
  • Send marketing (only with consent)

We never sell your personal data.

5. Data Sharing

We may share data with:

  • Payment processors
  • Courier services
  • Hosting providers
  • IT and marketing platforms
  • Authorities if legally required

We never sell your data to third parties.

6. Cookies & Tracking

Cookies are like the breadcrumbs we leave on your browser to make your experience better. We use cookies for functionality, analytics, and marketing (see Cookie Policy).

7. Data Retention

We keep your data only as long as necessary. Typically, this is:

  • Orders & invoices: 10 years
  • Support communication: 2 years
  • Marketing: until consent withdrawal

8. Security

We use SSL encryption, secure hosting, and restricted access.

9. Your Rights

You have rights to your data:

  • Access
  • Correction
  • Deletion
  • Restriction
  • Portability
  • Objection
  • Withdraw consent

Contact: living@manor-montenegro.com

10. Complaint

You may file a complaint with the Agency for Personal Data Protection of Montenegro (AZLP).

11. Contact Us

  • Email: living@manor-montenegro.com
  • Phone: +382 69 885 995
  • Address: Ulica Blaza Jovanovica br. 1, Boka Place, Porto Montenegro, 85320 Tivat, Montenegro